If your item is incorrect, faulty or damaged, please email our customer service team at info@kryzem.com with your order details and a photo of the item so we can resolve this for you as quickly as possible.

Check the size chart on each product page ("Size guide"). If you're between two sizes, message us before you buy and we'll help you choose.

It varies by product — you'll find the exact fabric composition and care instructions in each item's description.

Orders are prepared within 24-48h. The exact delivery time is calculated at checkout based on your country.

If you need to change or cancel your order, please contact our team as soon as possible.

If your parcel has not yet been dispatched, we may be able to make changes or cancel your order, however, this is not guaranteed. If your parcel has already been processed, we are unfortunately unable to change or cancel your order.

All the secure payment methods you see at checkout — card, and other options available depending on your region.