Refund policy
Changed your mind? We've made returns simple.
You can return eligible items within 30 days of your order date for a refund to your original payment method.
To be eligible for a return, your item must meet the following requirements:
- Returned within 30 days of your order date.
- Unworn, unwashed and in its original condition with all tags attached.
- Free of visible marks or odours (makeup, self-tanner, perfume, deodorant).
- Not marked as final sale.
- Earrings cannot be returned, for hygiene reasons.
- Underwear cannot be returned, for hygiene reasons.
Any return that doesn't meet the above will be sent back to the customer at their own cost.
How to start a return
To start a return, please contact our customer care team with your order number and the item(s) you'd like to return. We'll confirm your return is eligible and send you instructions on where to send it.
Return shipping is paid by the customer. If you received an item that we consider faulty, or the wrong item (due to our error), we will cover the cost of return shipping.
Once your return is received and inspected, please allow 5-7 business days for it to be processed. We'll email you to confirm we've received your returned item and let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method. Please note it can take your bank or card provider a few additional days to show the refund on your statement.
Items purchased on sale can be returned under the same conditions as full-price items, as long as they meet the requirements above and aren't marked as final sale.
The fastest way to get the size or colour you want is to return the item you have and, once the return is accepted, place a new order for the item you'd like.
Any customs or duties paid at checkout or on delivery are non-refundable, and will not be included as part of your credit note or refund.
For more information on any possible customs and duties refunds that you may be eligible for within your country, we recommend contacting your local customs office.
Taxes are refundable and will be refunded at the time of return.
For any other questions about our Return Policy, please contact our customer care team.