Informativa sulle spedizioni

If you need to modify or cancel your order, or update the delivery address, please contact our team as soon as possible.

If your order hasn't been shipped yet, we may be able to make changes or cancel it; however, this isn't guaranteed. Once the package has been shipped, we won't be able to change the delivery address.

We prepare orders within 1 to 3 business days of purchase confirmation. Please note that during high-demand periods (sales, special campaigns), processing may take a little longer.

As soon as your order ships, you'll receive tracking information by email.

If you place an order from outside the European Union, you may be required to pay your country's import taxes or customs duties upon delivery. These charges are the customer's responsibility and are not included in the order price.

We have no control over the duties or taxes your country may apply. If you have questions about this, we recommend contacting your local customs office before placing your order.

If you decide to return your item, duties and taxes are not included in your refund or credit note. See our return policy for more information.

At checkout, we offer the option to add Secure Unlimited® for $3.99, which includes enhanced tracking and coverage in case your package is lost or stolen in transit.

If you choose not to add this protection, please note that Kryzem is not responsible for packages lost, damaged or delayed in transit due to the carrier. That said, if your package is lost or delayed, we'll track it on your behalf and try to locate it.

It is the customer's responsibility to provide a secure shipping address. Kryzem is not responsible for packages that are stolen or lost once the order has been successfully delivered to the address provided.

For packages marked as "returned to sender" (for example, if they weren't collected in time or customs duties were refused), we'll issue a refund deducting only the original shipping cost. We don't charge any additional handling fee.